Terms & Conditions

The price for the land portion of the trip is called Land Cost and includes:

• All accommodation in hotels, inns, mountain huts, camps and/or tents

• Ground transportation in private vehicles or domestic buses (depending on the itinerary), including reception transfer from the nearest airport

• Meals as specified in each program, excluding meals in cities or towns where travelers are free to dine independently (highlighted in Prices Facts section)

• All trekking, horse-riding, diving, marine and river arrangements in the field (as specified in each program) including equipment, permits and mules or pack horses if specified

• Entries and park fees

• Expert leadership including English speaking guides in all our fixed departures trips. The guide: participant ratio varies from 1:6 to 1:12 depending on the type of program.

• Being in sufficiently good health to undertake the trip they have chosen.

• Bringing appropriate clothing and equipment as recommended in the equipment list.

• Following normal standards of personal hygiene in order to lessen the risk of traveler's diseases.

• Following normal social behavioral patterns with fellow trip participants.

• Acting in an appropriate and respectful manner in accordance with local customs.

• Completing the itinerary as scheduled (or as adjusted in the field as necessary).

8.2.1 Balance Payment

Balance payment must be paid 30 days before arrival in case of booking a regular departure and 60 days before departure in case of booking a private departure trip.

8.2.2 Cancellation and Refund Policy

If it becomes necessary for you to cancel your trip, your money (minus the cancellation fees charged by Ecocamp) will be refunded depending on the cancellation date. Any additional non-refundable cancellation fees and payments already paid in advance to airlines, hotels, and other local suppliers will be forfeited.

• a) Ecocamp Patagonia's overland cancellation fees for regular departures

  • 16 – 30 days = 50% of the total fare

  • 15 – 0 days = 100% of the total fare

• b) Ecocamp Patagonia's overland cancellation fees for private departures

  • 60 – 45 days = 50% of the total fare

  • 44 – 0 days = 100% of the total fare

This program allows you to reschedule once in case of an emergency at no cost if informed up to the date of payment of the balance. Please check with our Sales Team if there are any third parties’ costs involved. In this case payment will be used as credit towards the future trip’s cost, otherwise, we will be forced to charge 20% of the total amount.

8.4.1 Balance Payment

Balance payment must be paid 100 days before arrival in case of booking a regular departure and 120 days before departure in case of booking a private departure trip.

8.4.2 Cancellation and Refund Policy

If it becomes necessary for you to cancel your trip, your money (minus the cancellation fees charged by Ecocamp Patagonia) will be refunded depending on the cancellation date. Any additional non-refundable cancellation fees and payments already paid in advance to airlines, hotels, and other local suppliers will be forfeited.

• a) Ecocamp Patagonia's overland cancellation fees for regular departures

  • 100 – 65 days = 50% of total fare

  • 64 – 0 days = 100% of total fare

• b) Ecocamp Patagonia's overland cancellation fees for private departures

  • 120 – 65 days = 50% of the total fare

  • 64 – 0 days = 100% of the total fare

This program allows you to reschedule once in case of an emergency at no cost if informed up to the date of payment of the balance. Please check with our Sales Team if there are any third parties costs involved. In this case payment will be used as credit towards the future trip’s cost, otherwise, we will be forced to charge 20% of the total amount.

8.5.1 Shared Services

Cancellation of the confirmed booking more than 30 days prior to departure results in loss of deposit, which is 20% of the total trip cost. Thereafter, the following losses apply:

• 30 – 16 days = 50% of total fare

• 15 – 0 days = 100% of total fare

8.5.2 Private Services

Cancellation of the confirmed booking more than 90 days prior to departure results in loss of deposit, which is 20% of the total trip cost. Thereafter, the following losses apply:

• 90 – 50 days = 50% of total fare

• 49 – 0 days = 100% of total fare

Any additional non-refundable cancellation fees and payments already paid in advance to airlines, hotels, and other local suppliers will be forfeited. We, therefore, recommend you take out travel insurance to safeguard against cancellation and curtailment. Ecocamp Patagonia reserves the right to cancel any trip due to insufficient sign-up or logistical problems that may impede trip operations. In such cases, you will be given a full refund of the amount paid to Ecocamp Patagonia. Ecocamp Patagonia will not be responsible for additional expenses incurred by you in preparing for the trip (i.e. non-refundable air tickets, visa fees, equipment, medical expenses, etc.). The refund of all overland payments received shall release Ecocamp Patagonia from any further liability.

Please note that in case services have been confirmed and you need to change trip dates this will be considered a cancellation, and our above-mentioned cancellation policies will apply to the original reservation.

The client authorizes Ecocamp Patagonia to use the present mandate with other tourist operators of recognized prestige. The delegate is empowered to contract the same services that Ecocamp Patagonia may contract in fulfillment of the present agreement, on behalf of the client. The parties hereby declare that the services that are agreed in fulfillment of this mandate by Ecocamp Patagonia or its delegates are included in the price of the subscribed program, and they do not represent any additional cost for the client.

• Develop and promote tourism that works with the environment.

• Minimize the generation of waste and responsibly manage them.

• Continuously improve sustainable technology and innovation.

• Promote energy efficiency.

• Promote the use of renewable energies.

• Neutralize our carbon footprint.

• Promote recycling.

• Support the conservation of nature and the preservation of flora and fauna.

• Create and provide our customers with unique and ecological experiences.

• Actively promote policies and actions against the exploitation of human beings in any of its forms and engage our suppliers and clients in it.

• Develop environmental education programs aimed at our internal and external customers, suppliers, and staff in order to create awareness that our actions should preserve nature and ensure its conservation for the enjoyment of new generations.

• Promote the participation of our suppliers, subcontractors, employees, customers, and the rest of society in our sustainability management system by rewarding the incorporation of contributions that improve their results, especially by the communities where our work is carried out.

• Share and encourage ecological life as a philosophy of environmental sustainability.

• Deliver information to our clients regarding our principles on sustainable development and the management we do to preserve the environment and local culture.

The company adheres to 9 principles of fair trade, these are:

1. Fair business practices.

2. Respect for the environment.

3. Commitment to compliance of the laws based on the Human Rights of the UN.

4. No child labor

5. No forced labor

6. No discrimination (ensuring gender equality, freedom of association)

7. Good working conditions

8. Ensure excellent working conditions for all of the Ecocamp Patagonia team, allowing for their personal and professional development.

9. Work happiness

The company adheres to the worldwide ethical code for tourism and its management reflects the principles outlined in it.
The company ensures that its operations and communications, both internal and external, be carried out through digital media in order to reduce the use of paper, thus reducing its environmental impact and operating costs.
Careful selection of our suppliers and other Operators based on their environmental and sustainable policies.

Considering the above, I hereby accept and assume full responsibility for any and all risks of illness, injury or loss of life to myself and loss or damage to my property arising from the participation in the trip organized by Ecocamp Patagonia.

In addition, I hereby agree that Ecocamp Patagonia is not responsible for the loss of property, injury or death caused by or in connection with acts of God, equipment failures, vehicle accidents, illness from food or otherwise, detention, assaults, theft or criminal activity, annoyance, delays, quarantine, strikes, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, terrorism, government restrictions or regulations, and discrepancies or changes in transit or hotel services and failures in public transport (including but not limited to buses, shuttle buses, trains, ferries and airlines) or public infrastructure, over which Ecocamp Patagonia has no control.

I hereby agree that neither I, nor any of my heirs, personal or legal representatives, or family members will bring suit or make a claim for illness, injury, loss or damage to property, or loss of life resulting from any acts or omissions of Ecocamp Patagonia, its employees, owners, officers, contractors, affiliated organizations or its qualified agents, except in the case of breach of contract, tort of negligence or willful default, in which case its maximum liability is limited to refund the trip cost. For the purposes of this paragraph, qualified agents are the specific suppliers contracted by Ecocamp Patagonia in order to provide the services included in the trip, including but not limited to, hotels, private transport, private excursions and guides.