Our Commitment to your Privacy
When we refer to ‘Personal data’, we mean information that relates to you which allows us to identify you, either directly or in combination with other information that we may hold. Your personal data may include details such as your name, contact details, information relating to your booking with us or information on how you use our website or interact with us.
We will endeavor to keep your information as up to date as possible, ensuring that it is current, accurate and complete.
WHEN DO WE COLLECT PERSONAL DATA ABOUT YOU?
We may collect personal information about you whenever you use our services, when you travel with us, when using our website, when contacting us directly by phone, email, through social media or when visiting our offices.
WHAT INFORMATION DO WE COLLECT?
When completing an online form such as our enquiry form or brochure request form or when contacting us directly to enquire about one of our tours, we record basic personal information such as your name, address, email address and a contact number.
When booking a holiday we will collect additional information including your previous experience, passport details, travel insurance, emergency contact details, information relating to dietary requirements and any medical conditions that we may need to be aware of.
When you sign up to receive email marketing communications from us we require your name and email address. You can manage your preferences to ensure that you only receive marketing emails related to content that you are interested in. Once signed up, you will be able to manage your own marketing preferences and are free to unsubscribe from our marketing emails at any time.
We ONLY collect personal details as a result of your direct interest in Cascada Expediciones. We DO NOT buy any third party lists from other suppliers or share your data with any third parties without your specific permission to do so.
WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?
We use the information that we hold about you in the following ways:
To provide you with the information, products or services that you have requested.
To manage your travel booking and provide you with the relevant services associated with your booking.
To communicate with you and manage our relationship with you.
To personalize and improve your customer experience.
To provide you with interesting content, news, updates, promotions and offers where we have your permission to do so.
If you are unable to provide us with your personal information, then we will not be able to provide you with the services requested, including accepting your booking.
You can subscribe to marketing emails via the 'Subscribe to our newsletter” button on our website or by opting in via one of our website forms. Your personal information is retained and used to provide you with relevant marketing communications, including newsletters, email shots and special promotions. These communications may be tailored to you based on your preferences and the information that we hold. We are careful not to send you marketing communications too frequently to ensure that they do not become an annoyance.
UPDATING YOUR MARKETING PREFERENCES
Each marketing communication that we send you has the option to ‘unsubscribe’ which will allow you to remove yourself from our mailing list. Alternatively you can contact us directly and we will remove your details.
IMAGES OF YOU ON OUR TOURS
From time-to-time, our clients, staff or suppliers may take photographs and/or videos of the holiday in progress which may include images of our clients. These images and/or videos may be used in future marketing materials and stored physically and digitally. If you do not wish you or your family to be photographed or filmed or for any photographs and films which may contain images of you or your family to be used in this manner, please advise us by letting the photographer know at the beginning of your trip and send an email to email@example.com.
On the rare occasion that you or any of your family members are included in any images displayed on our website against your will, please contact us at firstname.lastname@example.org and we will remove the images immediately.
LINKS ON OUR WEBSITE
Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
In order to perform the contract that we have with you, we need to share personal information with our ground agents and other relevant suppliers such as distributors, airlines, hotels and transfer companies within Chile, Argentina or Bolivia. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.
We will not pass any information onto any person who is not responsible for facilitating the performance of the contract.
HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION FOR?
We do not hold your information for longer than is necessary to facilitate our relationship with you as our client. For example, when you book a holiday with us we will keep the information related to your booking in order to fulfil your travel arrangements. After that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking. The information may also be retained so that we can continue to improve your experience with us and to enable us to set your loyalty membership status.
We will actively review the information we hold and delete it securely, or in some cases put it beyond use, when there is no longer a legal, business or customer need for your information to be retained.
If at any time you wish your personal information to be deleted from our database, please contact us at email@example.com
HOW SECURE IS YOUR DATA?
We have taken all necessary steps to put in place the appropriate security measures to protect your information. When you book your holiday online, we use the latest secure server software (SSL) which encrypts your booking information and payment details on submission. For My account holders, where you have set your own password to enable you to access your account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. All online financial transactions between you and Cascada Expediciones are conducted through a secure financial portal. Cascada Expediciones does not record or store any payment details directly.
REQUESTING A COPY OF YOUR PERSONAL INFORMATION
You are entitled to a copy of any information held on you by Cascada Expediciones. If you would like to see this, please contact us at firstname.lastname@example.org. We will provide a copy of your information within 30 days of a request.
When you visit our website we send small text files called cookies to your computer. These enable us to remember you when you visit the website again. Cookies are unique to the web browser you are using, meaning different data will be collected for the different devices you view our site on (ie: desktop, tablet or mobile). Whilst they identify the device you are using, cookies do not identify you personally.
Cookies allow us to automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand and serve our users.
We use a number of different cookies on our site. The tables below describe the cookies we use on this site and what we use them for. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
If you change your mind after accepting our cookies, you will find a setting within your internet browser to clear any cookies set. You can choose whether you want to accept or refuse all or some cookies via your browser settings. Use the help feature in your browser to see how to change your settings.
Please be aware that if you choose not to accept cookies on our website you won’t be able to benefit from all the features on our website.
Types of Cookies We Use
We use a session cookie to remember your log-in for you and in our online booking form. These we deem strictly necessary to the workings of the website. If these are disabled then various functionalities on the site will be broken. Find out more about session cookies and what they are used for at: http://www.allaboutcookies.org/cookies/session-cookies-used-for
Persistent Cookies for Site Analytics and Performance
We use this to understand how the site is being used in order to improve the user experience and track our marketing activities. User data is all anonymous.
Cookies currently enabled on our site
Adroll: Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads
Google Analytics Cookies
Google Ads Cookies
Google Tag Manager Cookies
Hubspot Cookies: HubSpot's tracking code sets a number of tracking cookies when a visitor lands on your site. These cookies fall into two general categories:
Essential/necessary cookies: essential cookies which do not require consent.
Consent banner cookies: cookies included in the consent banner under GDPR.
On many of the pages of the site you will see 'social buttons'. These enable users to share or bookmark the web pages. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting our site and the specific page you are on, even if you don't click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete such information.
External web services
We use a number of external web services mostly to display content within our web pages. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.